Retrieving your documents

KWW Solicitors is pleased to offer a secure Will and document storage facility for which there is no charge in normal circumstances. Here, we detail how you can request for original documents to be released.

Your Will

You may retrieve your Will from us any time. As email requests are not permissible, you must send a letter or, more simply, complete our Form of Authority formally requesting the Will(s) be returned. If you are sending us a letter, you must include the following information:

  • Your full name, postal address, contact telephone number and email address
  • Whether the Will was initially made and stored with KWW or one of our legacy firms, and if so, which one (see list at bottom)
  • Original or certified copy proof of your address, such as a utility bill, council tax bill, bank statement etc, confirming your name and address, dated within the past three months
  • Certified copy photo ID e.g. passport or driving licence. For more information on certifying copy documents click here.

When complete, send your letter to: KWW Solicitors Wills Team, 70 Walton Road, East Molesey KT8 0DL. You will then need to make an appointment to collect your documentation.

Collection/Delivery Protocol

Please allow us a few days to process your request and then contact our Administration team on 0208 979 1131 or email: reception@kww.co.uk.

Please do not call in to the office unannounced as the documentation may not be available on-site.

We can post your Will out to you via Royal Mail, and this will be done within 15 working days.

We will need you to sign a receipt to confirm you have taken away an original if collected, or acknowledge safe receipt if we post original documents out to you.

If you are an Executor

Executors can request an original Will from us. We will need:

  • The Registrar’s copy of the Death Certificate
  • Authority requesting release of the original Will signed by all Executors named in the Will (we have a form you can use for this purpose which is available on request)
  • Evidence of identity for all Executors such as a Passport or Driving Licence together with a Bank Statement or Utility Bill no more than three months old.


You may use our Verification of Identity form, which should be completed then signed by all Executors and returned to us, as detailed.

Please be informed or reminded that the role of Executor carries a great deal of responsibility as well as personal liability in relation to reporting matters to the relevant authorities including HM Revenue and Customs and any creditors to whom the deceased owed money.

If an Executor has died, we will need sight of their death certificate. If you do not have the death certificate, you can apply to the General Register Office for a copy or from the appropriate local Register Office (i.e. the one where the death was actually registered). This applies only if the person died in the UK. 

You will then need to make an appointment to collect the documentation (see Collection/Delivery Protocol above)

Title Deeds

If you wish to retrieve original Title Deeds, you will need to follow exactly the same process as for a Will.

Legacy firms

Whether you have written your Will with one of our lawyers or with one of our legacy firms (as below), your will is stored securely with us. The legacy firms include:

  • Maynard James Rosen
  • Bosworths
  • Roebucks
  • Heston
  • Sheridan

Reviewing or Amending your Will

If you wish to review or amend your Will, please contact our Wills, Trusts and Probate support team on 0208 979 1131 to make an appointment.